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Technical Service Engineer

Hitachi High-Tech Analytical Science specializes in high-tech analysis solutions, designed to meet the tough challenges of a rapidly evolving industrial sector. Our range of laboratory-based and robust high-performance in-field testing instruments deliver materials and coatings analysis that adds value throughout the production lifecycle, from raw material exploration to incoming inspection, production and quality control to recycling.   Hitachi High-Tech Analytical Science is seeking an addition to our team to work in our new offices in Westford, MA.   As a Technical Service Engineer, you will:   Conduct telephone tech support to customers and field service engineers   Trouble shoot and repair all assigned systems to the appropriate level, ensuring that the system is returned to full operation in accordance with its performance specification and within a cost effective time frame.   Co-ordination of on-site service visits (install, repair, maintenance or application) in conjunction withsupport administration.   Train engineers on new products or new features also train OEM/customers if required.       Conduct application work like measuring customer samples and issuing a report, test and / or develop new methods applications. Qualifications     3-6 years of related experience and/or training; or equivalent combination of education and experience.    B.S. in technical field or the physical sciences   Additional qualifications include:   Knowledge of electronics and PC based instrumentation desired. Previous experience with spectroscopic techniques with XRF or OES a plus. Strong interpersonal and communication skill   Excels with working within a Windows environment and familiar with Microsoft office   Customer focused and service oriented   Team Player   Demonstrates ability to manage workload in an organized manner and carry out tasks accurately   Strong interpersonal and communication skills 41105
Salary Range: NA
Minimum Qualification
Less than 5 years

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