Customer Concierge Specialist

Randstad is seeking a Customer Concierge Specialist for one of its biotechnology clients in Westford, MA. This client is a leading developer, manufacturer, and supplier of premium molecular diagnostic products and services that are used to diagnose human diseases, screen donated human blood, and aid in biomedical research. You will work in an atmosphere that is stimulating, innovative, and customer focused.
To provide superior, concierge-level support for Cynosure customers throughout all stages of their post-sale journey. To act as the customer's personal corporate liaison throughout their Cynosure purchase journey.
- Coordinate & schedule delivery, installation, and inservice for Cynosure equipment within the US and Canada
- Communicate frequently with customers and personally guide them through each stage of their post-sale journey
- Provide customer with comprehensive, personalized welcome packets
- Assist customer with basic product and inservice support
- Follow up with customer after clinical training to confirm that their post-sale journey has been an exceptional experience
- Ensure a warm transition to customer's designated marketing contact
- Handle all asset move requests
- Assist with a variety of administrative tasks
- Perform additional duties as assigned
Working hours: 8:00 AM - 5:00 PM
- Understanding of the value of excellent customer service
- Excellent communication skills and attention to detail
- Ability to understand and convey business and technical concepts
- Ability to resolve issues efficiently and effectively
- Can work successfully in a fast-past environment under strict time constraints
Behavioral and Interpersonal:
- Positive, enthusiastic and empathetic
- Ability to remain professional and courteous with customers at all times
- Strong sense of team mentality and reliability
- Customer focused and passionate about exceeding customer expectations
- Associates degree or equivalent
- Previous customer service and/or technical support experience, preferably in a call center environment
- Have a functional understanding of CRM and ERP systems and practices
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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