Technical Writer - OpenShift

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Customer Content Services team is looking for someone to join our Red Hat OpenShift Product Documentation team in Westford, MA or Raleigh, NC. In this role, you will maintain your own source control repositories and manage your own testing, building, and deployment software. You ll work closely with engineering teams to develop working code examples while contributing to both upstream documentation and software projects. You ll participate in customer feedback programs to ensure customer relevancy of our content and devote time to research and understand the offering as well as related trends and topics in microservices. As a Technical Writer, you will help us promote customer loyalty and success through content development and delivery. You ll create and be responsible for the feature documentation, user guides, and premium content that accompany Red Hat s offerings, which will be made available online through Red Hat's customer portal. You'll work closely with developers, engineers, and other subject matter experts to create content that helps our customers successfully use our offerings and solutions. While this position is for a technical writer, you will work on far more than documentation.

Primary job responsibilities

  • Work closely with content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation for upcoming releases of Red Hat's offerings
  • Effectively manage documentation projects and deliver customer-focused documentation
  • Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience
  • Keep up to date on changes of our offerings, customer use cases, and support issues
  • Master the use of our internal documentation toolchain, including the publishing platform and issue-tracking tools

Required skills

  • Familiarity with Red Hat's offerings and related industry offerings
  • Experience with software development
  • Familiarity with version control systems; experience and comfort with Git is a big plus
  • Ability to collaborate in a global team environment, proactively engage subject matter experts, and follow through on commitments
  • Working knowledge of and experience operating in a Linux environment using the command line
  • Experience with agile and comfort with rapid iteration and fast delivery
  • Experience with information architecture or 5-7 years of enterprise-level technical writing experience
  • Experience with modular and topic-based documentation
  • Ability to read, write, and compile technical documents, including feature descriptions, customer use cases, and release notes using industry best practices
  • Experience writing clear and concise procedural documentation for a technical audience

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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