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Desktop/Help Desk Support

Desktop/Help Desk Support
About 1A Auto
1A Auto is a high growth e-commerce company and we pride ourselves on employing the best talent.
Each team member brings a unique skill set to the table and collectively have a track record of accomplishing the most challenging of goals. We are an online aftermarket auto parts retailer headquartered northwest of Boston. We are a leader in our market and are positioned for further growth. We offer a great "can-do" culture, a casual work environment, and the opportunity to apply your skills in a rewarding situation.
Overview
The Desktop/Help Desk Support professional works on all aspects of company's IT infrastructure and provides in-person, email and phone support to the company's employees.
Responsibilities
Tier 1 Support; triage all incoming support tickets
Provide Windows desktop support
Provide software application support
Provide mobile and print support.
Setup new hires and perform new hire orientation
Perform systems preventative maintenance
Maintain technical support procedures and documentation
Play a part in the 24x7 on-call rotation: 10 to 12 times per year
On-Site support for multiple offices. Reliable car a must.
Education
AS or BS or equivalent experience; and 1 plus years related experience.
Please note: This job description is not all inclusive, but rather is intended to capture the majority of the job functions.



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