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Lead Data Center Technician- Westford

Job Description

Position Summary:


The Lead Data Center Technician will work in the field and lead of team of technicians to complete projects with wide scope of work. The focus will be meeting customer needs regarding their data centers.


 


Responsibilities:


Mentor team members such that they can run daily operations with minimal supervision.


Develop both the technical capabilities and leadership qualities of individual contributors.


Contribute to the development and implementation of effective and efficient processes.


Exhibit leadership characteristics including strong communication skills, full understanding of internal policies, time management, dependability and client focus


Coordinate low-voltage cable installation according to client specifics including all patching and cross-connects for both voice and data


Implement/manage data center infrastructure upgrade and remediation projects that align with our technical roadmap.


Track issues, develop, manage, and report on key metrics.


Resolve service requests and incidents assigned to the infrastructure support queue


Provide vendor escort and support for hardware or other maintenance issues


Power management - configure and maintain PDU, complete necessary documentation, and adjust rack power distribution as needed (not including work typically performed by an electrician, including high voltage wiring)


Maintain cleanliness, organization and physical appearance, including cable management, of datacenters and IDC / ICF rooms


Provide Layer 1 troubleshooting as needed


Assist in managing/enhancing the product lifecycle process


RMA / Warranty processing and management, including the gathering and shipping / receiving of parts


Procurement assistance; provide scope of work to determine materials needed for job.


Create a positive experience and relationship with all customers through strong communication and outstanding customer service


Drive for company business as needed


 


Requirements:


At least 3 years of data center specific or similar experience working in critical facilities, performing hands-on buildout or day-to-day IMAC (rack and stack) work


Knowledge of low-voltage cabling infrastructure standards including Category 6 cabling, Category 6A cabling, OM3 fiber, OM4 fiber and single-mode fiber


Experienced in personnel management, staffing, and scheduling for a 24/7 on call environment.


Some prior team leadership, supervisory or data center quality assurance experience is strongly preferred


Ability to work in a fast paced, hands-on environment.


Excellent interpersonal, communication (both written and verbal), organizational, presentation and collaboration skills are essential


Able to manage and prioritize multiple customer escalations at once.


Ability to make decisions and work with minimal direction.


Hands on experience deploying and configuring compute, storage and network solutions, including virtualized and bare metal environments.


Understanding of network and cabling infrastructure.


Experienced in project management.


Strong communication skills.


Some travel required.


Ability to lift/carry up to 50 lbs


Must have valid driver's license and clean driving record


Successful completion of drug and background screening tests



Company Description
Mirapath, Inc.
For the last 15 years, Mirapath has been the trusted advisor for companies with data center and engineering lab infrastructure projects. We provide infrastructure solutions (power, cooling, racks, connectivity) coupled with professional services to deliver turnkey solutions to our customers. Our customers include Juniper Networks, Cisco, Stanford University, Arista, Twitter, Pandora, Netflix, among others. For more information, visit www.mirapath.com.



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