Lead Data Center Technician- Westford

Job Description

Position Summary:

The Lead Data Center Technician will work in the field and lead of team of technicians to complete projects with wide scope of work. The focus will be meeting customer needs regarding their data centers.



Mentor team members such that they can run daily operations with minimal supervision.

Develop both the technical capabilities and leadership qualities of individual contributors.

Contribute to the development and implementation of effective and efficient processes.

Exhibit leadership characteristics including strong communication skills, full understanding of internal policies, time management, dependability and client focus

Coordinate low-voltage cable installation according to client specifics including all patching and cross-connects for both voice and data

Implement/manage data center infrastructure upgrade and remediation projects that align with our technical roadmap.

Track issues, develop, manage, and report on key metrics.

Resolve service requests and incidents assigned to the infrastructure support queue

Provide vendor escort and support for hardware or other maintenance issues

Power management - configure and maintain PDU, complete necessary documentation, and adjust rack power distribution as needed (not including work typically performed by an electrician, including high voltage wiring)

Maintain cleanliness, organization and physical appearance, including cable management, of datacenters and IDC / ICF rooms

Provide Layer 1 troubleshooting as needed

Assist in managing/enhancing the product lifecycle process

RMA / Warranty processing and management, including the gathering and shipping / receiving of parts

Procurement assistance; provide scope of work to determine materials needed for job.

Create a positive experience and relationship with all customers through strong communication and outstanding customer service

Drive for company business as needed



At least 3 years of data center specific or similar experience working in critical facilities, performing hands-on buildout or day-to-day IMAC (rack and stack) work

Knowledge of low-voltage cabling infrastructure standards including Category 6 cabling, Category 6A cabling, OM3 fiber, OM4 fiber and single-mode fiber

Experienced in personnel management, staffing, and scheduling for a 24/7 on call environment.

Some prior team leadership, supervisory or data center quality assurance experience is strongly preferred

Ability to work in a fast paced, hands-on environment.

Excellent interpersonal, communication (both written and verbal), organizational, presentation and collaboration skills are essential

Able to manage and prioritize multiple customer escalations at once.

Ability to make decisions and work with minimal direction.

Hands on experience deploying and configuring compute, storage and network solutions, including virtualized and bare metal environments.

Understanding of network and cabling infrastructure.

Experienced in project management.

Strong communication skills.

Some travel required.

Ability to lift/carry up to 50 lbs

Must have valid driver's license and clean driving record

Successful completion of drug and background screening tests

Company Description
Mirapath, Inc.
For the last 15 years, Mirapath has been the trusted advisor for companies with data center and engineering lab infrastructure projects. We provide infrastructure solutions (power, cooling, racks, connectivity) coupled with professional services to deliver turnkey solutions to our customers. Our customers include Juniper Networks, Cisco, Stanford University, Arista, Twitter, Pandora, Netflix, among others. For more information, visit www.mirapath.com.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.