Senior Program Manager
Summary The Senior Program Manager is responsible for managing cross-functional; operations teams to ensure that our Customers' product cost, quality and availability goals are achieved. Essential Duties and Responsibilities Accountable for all commercial aspects of the program (receivables, ECO costing, excess and obsolete inventory, material and manufacturing statuses etc.) Interface with the customer. First-line contact for customer to handle any requests and issues. Maintain a synergy among all departments to achieve maximum customer results. Generate program budgets and manage within agreed allocations. Responsible for quarterly/annual customer revenue projections and for ensuring sufficient contractual order covers are in place. Work with sales organization and customer to facilitate completion of a manufacturing agreement. Formulate, organize and track customer NPI tasks and actions. Provide customer feedback metrics, as appropriate. Conduct team meetings, document action items and keep team apprised of customer concerns. Assist in ensuring programs are appropriately staffed to meet customer requirements and Mack's business needs as required. Support the Continuous Improvement process by ensuring Customer Support Team participation in Quality Teams, reviewing and implementing ECOs, driving New Product Introductions (NPIs) and following through on Corrective Action Requests (CARs). Develop, review and modify NPI procedures, as needed. Ensure the process is followed. Review pricing and all changes with finance. Support Sales and Marketing. Coordinating quoting activity for changes to existing products or new business from existing customers, as required. Participate in internal ISO audits. May train and mentor other employees. Support MRB analysis and disposition of non-conforming material processes. Other responsibilities as directed and necessary for the business. Qualifications Bachelor's degree in Project Management, business related field; 8
years of experience in a manufacturing environment and 5 years in a project/program team environment. In lieu of education, years of experience may be considered. PMP and Negotiation Certification desirable. Background in supporting high volume, system assembly surface mount technology manufacturing operation. Experience in an international, multi-plant contract manufacturing environment desirable. Strong computer skills, problem solving and workstation skills. Proficient business tools/ applications knowledge (i.e. Email, Excel, MS Word etc.) Strong verbal and written communication skills are required. Possess excellent negotiation and conflict resolution skills. Ability to work independently and quickly with a high degree of accuracy. Ability to prioritize and organize workload to handle a variety of tasks simultaneously. The ability to lead in a multi-tasking, highly dynamic work environment and be a hands-on team player with customer interface experience. Proven track records of implementing complex projects with cross-functional teams is essential. ISO 9001 background. Willingness to work flexible hours as necessary. US Person as defined in 22 CRF Part 120.15 (U.S. citizens, lawful permanent residents, refugees and those given asylum in the United States, and temporary residents granted amnesty) since work includes ITAR controlled technical data.
Salary Range:
$100K -- $150K
Minimum Qualification
Program ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
years of experience in a manufacturing environment and 5 years in a project/program team environment. In lieu of education, years of experience may be considered. PMP and Negotiation Certification desirable. Background in supporting high volume, system assembly surface mount technology manufacturing operation. Experience in an international, multi-plant contract manufacturing environment desirable. Strong computer skills, problem solving and workstation skills. Proficient business tools/ applications knowledge (i.e. Email, Excel, MS Word etc.) Strong verbal and written communication skills are required. Possess excellent negotiation and conflict resolution skills. Ability to work independently and quickly with a high degree of accuracy. Ability to prioritize and organize workload to handle a variety of tasks simultaneously. The ability to lead in a multi-tasking, highly dynamic work environment and be a hands-on team player with customer interface experience. Proven track records of implementing complex projects with cross-functional teams is essential. ISO 9001 background. Willingness to work flexible hours as necessary. US Person as defined in 22 CRF Part 120.15 (U.S. citizens, lawful permanent residents, refugees and those given asylum in the United States, and temporary residents granted amnesty) since work includes ITAR controlled technical data.
Salary Range:
$100K -- $150K
Minimum Qualification
Program ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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